We are extremely proud to launch Instagram messaging automation, a new and long awaited channel for CSML Studio, starting today. Instagram is a very popular channel for businesses to promote their products, and until recently, it was impossible to automate customer inquiries. The wait is finally over!
If you have an Instagram account with between 1,000 and 100,000 followers, you can create an Instagram channel on CSML Studio today. The Facebook and Instagram teams have chosen to not yet open Instagram messaging APIs to all Instagram accounts, and if your account has less than 1,000 or more than 100,000 followers, you will need to wait for phase 3 of the rollout at the end of Q3 2021.
How to Connect your Chatbot to Instagram
Even if your account does not qualify for Instagram just yet, you can still try the feature by creating a test instagram account, with a name starting with
test_ (for example
Make sure to connect it with a Facebook Business page account, and follow the instructions on the channel page to deploy your chatbot on your instagram account. You will be ready to go in no time!
CSML Studio Instagram chatbots support text, images and quick reply components, custom ice breaker to get the conversation going, Livechat, NLP, any number of Apps and all the other features you have come to love on CSML Studio!
We can't wait to see what cool chatbot experiences you are going to deploy on Instagram using CSML Studio. If you would like us to showcase your Instagram business chatbot in a following blog post, send us a message on Slack or leave a comment below!